Policies
Policies
Refund & Returns Policy
1. Change‑of‑Mind Policy
We do not offer refunds, returns, or exchanges for change of mind.
“Change of mind” includes:
• deciding you no longer want the item
• finding the item cheaper elsewhere
• choosing the wrong product, size, or variant
• misreading or misunderstanding product description's
This policy is permitted under Australian Consumer Law (ACL).
2. Return Conditions
All returns must meet the following conditions:
• Items must be unopened, unused, and in original packaging unless the issue itself prevents this.
• Proof of purchase (receipt, order confirmation, or bank statement) is required.
• Refunds are void if the product has been damaged, altered, or misused after delivery.
• Products damaged due to abnormal use, accidents, or failure to follow instructions are not eligible for refunds.
3. Return Shipping Costs
• Customers are responsible for return shipping costs for initial inspection.
• If the product is confirmed to have a major ACL fault, reasonable return shipping costs will be reimbursed.
• All returns must be sent using trackable postage.
• The business is not liable for items lost in transit.
4. Order Timeframe
All orders are handmade and can take up to 30 days to be prepared, packaged, and dispatched.
This timeframe reflects artisan production, ingredient availability, and workload variations.
Courier delays do not qualify for refunds.
5. How to Request a Refund
To request a refund assessment, customers must provide:
• name and order number
• a clear description of the issue
• photo or video evidence (if applicable)
Refunds are processed from the date the request is made.
Retroactive or back‑dated refund claims are not accepted.
Shipping Notice Policy
1. Processing Time
Handmade orders require up to 30 days before dispatch.
This does not include courier transit time.
2. Courier Responsibility
Courier delays, misrouting, or scanning issues are outside our control and do not qualify for refunds.
3. Tracking
Tracking numbers are provided once orders are dispatched.
Tracking updates are managed by the courier.
4. Lost or Damaged Parcels
Claims for lost or damaged parcels must be lodged directly with the courier.
Refunds are not issued unless the courier confirms liability.
Purchase Options & Cancellation Policy
1. Product Order Cancellations
• Orders may be cancelled before packing begins.
• Once packing has started, cancellations are not permitted.
• Once shipped, no cancellation or refund is available.
• Change‑of‑mind cancellations are not accepted
2. Appointment Cancellations
Appointments may be rescheduled with 24 hours’ notice.
• Cancellations inside 24 hours are non‑refundable.
• Missed appointments are forfeited.
3. Temple, Course & Masterclass Access
Once any portion of a Temple, course, masterclass, or session is accessed — including live teachings, recordings, PDFs, or digital materials — no refund is available.
Access equals full participation.
Consumer Responsibility & Liability Acceptance
1. Consumer Responsibility
By purchasing or participating, the customer acknowledges:
• They are solely responsible for determining suitability for their personal needs.
• All products, teachings, and digital materials are used at their own risk.
• They accept full responsibility for any outcomes from use or participation.
• They have read all product descriptions and booking details before purchase.
2. Liability Disclaimer
To the fullest extent permitted under Australian law, The Goddess Garden Australia is not liable for:
• allergic reactions
• misuse of products
• misunderstanding or misinterpretation of teachings
• emotional, physical, or spiritual responses
• accidents or abnormal use
• courier delays
• third‑party platform issues
• indirect, incidental, or consequential damages
All responsibility rests with the consumer.
Agreement to Terms
1. Acceptance of Policies
By using this website or making any purchase, you agree to:
• Refund & Returns Policy
• Shipping Notice Policy
• Purchase Options & Cancellation Policy
• Consumer Responsibility & Liability Disclaimer
• Privacy Policy
• Legal Notice
• All Terms & Conditions
Continued use of this website constitutes full acceptance of all policies.
Disclaimer PolicyLast updated: |
Privacy PolicyLast updated: |
Refund PolicyLast updated: |
Terms & ConditionsLast updated: |