Shipping policy

Shipping Notice Policy

1. Processing Time

All orders are handmade and can take up to 30 days to be prepared, packaged, and dispatched.
Processing times may vary depending on ingredient availability, seasonal workload, and production volume.

This timeframe does not include courier transit time.

2. Shipping Methods

Orders are shipped via Australia Post or other trusted couriers.
Standard and express options may be available depending on your location.

Shipping costs are calculated at checkout.

3. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email.
Tracking updates are managed by the courier and may take time to appear.

4. Courier Delays

Shipping delays caused by Australia Post or other couriers are outside our control and do not qualify for refunds.

This includes delays due to:

• weather
• peak season congestion
• customs processing
• courier backlogs
• misrouting or scanning delays

Customers agree to these conditions when placing an order.

5. Lost or Damaged Parcels

If a parcel is lost or damaged in transit:

• A claim must be lodged directly with the courier.
• We will assist where possible, but final decisions rest with the courier.
• Refunds are not issued for courier‑related loss or damage unless the courier confirms liability.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not liable for:

• parcels delivered to an incorrect address provided by the customer
• parcels returned due to incomplete or incorrect information
• additional postage fees required for re‑delivery

7. International Shipping

International orders may be subject to customs fees, import taxes, or extended transit times.
These charges are the responsibility of the customer.

8. Agreement to Shipping Terms

By purchasing through this website, you agree to all Shipping Terms, including:

• processing time
• courier responsibility
• tracking procedures
• liability limitations
• refund exclusions for courier delays

Continued use of this website constitutes acceptance of all policies.